If you are involved in an accident, please first make sure that all parties involved are safe. Contact the police and paramedics if necessary.
Next, please let us know what happened. Check that you have selected the correct trip and share all available info. A member of our team will reach out to confirm everyone's safety and gather any other required information.

If a rider's words or actions affected your personal safety or ability to complete this trip, please let us know here. We will review and follow up with you.
We're committed to the safety of everyone using the RIDE SAFE platform. As a driver, you should never be made to feel that starting or completing a trip with a rider could put you in danger.
If you have this concern when you meet the rider at the pickup location, please explain to the rider that you are not comfortable starting the trip.
If you have this concern during a trip, end the trip immediately and politely explain to the rider why you made this decision.

We send notifications about your ride such as booking & driver details, and exclusive RIDE SAFE offers via SMS to your registered mobile number.
If you don’t receive SMS from RIDE SAFE, please check that the mobile number in use is the one registered with RIDE SAFE. In addition, please ensure that the mobile number is active and receiving SMS from other numbers.

Your account may be blocked for various reasons.
> If you attempt several logins in a short amount of time or several booking cancellations over a period of time, your RIDE SAFE account will be temporarily blocked. If this is the case, we request you to wait for 24 hrs for your account to be automatically unblocked.
> An account can also be blocked permanently if the system detects any unusual behaviour/activities against RIDE SAFE's terms and conditions.

Please ensure that you are connected to the internet.
- If you are already registered with RIDE SAFE, please Log in to your account with your registered email ID or mobile number instead of Registering on the app. You can tap Forgot Password? link on the Login page if you do not remember your password.
Note - You cannot have multiple RIDE SAFE accounts with the same email ID or mobile number.

You can only book a ride using the RIDE SAFE app.
You can download the RIDE SAFE app from the app store on your phone/tablet or by visiting the links provided below.
Click to download RIDE SAFE app for Android
Click to download RIDE SAFE app for iOS